Refund & Return Policy

30-day returns

You may request a return or refund within 30 days of receiving your order. Items should be returned in their original condition with any accessories included. Start every return from your order page (Track your order → Request refund) or by emailing hello@lumira.shop with your order number.

How refunds are processed

When you request a refund, we raise it with our fulfillment supplier first and refund you once it is approved — so you are never left out of pocket for a valid return. If an order cannot be fulfilled after payment (for example, a stock or placement failure), we automatically refund you directly.

Approved refunds are issued to your original payment method via Stripe. Depending on your bank, the credit typically appears within 3–10 business days.

Defective, wrong, or missing items

If your item arrives damaged, defective, or not as described, contact hello@lumira.shop with your order number and a photo. We'll arrange a free replacement or a full refund, including any return shipping we ask you to complete.

If your order hasn't arrived within the expected 3–7 business day window, contact us and we'll trace the shipment and refund or reship as needed.

Non-returnable items

For hygiene and safety reasons, certain personal-use items (such as opened earbuds or pet feeding mats) may not be eligible for return unless they arrive defective. If you're unsure, email hello@lumira.shop before returning.

Contact

Questions about a return? Email hello@lumira.shop with your order number and we'll help right away.